Do you have a scientific and tech-savvy mind? Do you enjoy working with people and helping them to solve problems? Do you thrive in a fast-paced team environment?
Reporting to the Director of Customer Success, the Customer Support Specialist’s responsibilities will include:
- Achieving and maintaining a high level of technical expertise in VEMCO products
- Delivering exceptional technical product support via phone, email, and social media to ensure that customers are successful with our products
- Assisting customers with telemetry study design questions and telemetry system performance questions through analysis of acoustic detection data
- Building strong trust-based customer relationships through personalized delivery of high-quality solutions
- Tracking customer issues and solutions and channeling this information to inform customer education and product development efforts
- Working collaboratively with various departments at Vemco as necessary to solve short-term customer issues and inform long-term solutions to common customer pain points
- Assisting with development and delivery of in-person customer training programs
- Evening/weekend/holiday hours may be required on occasion for timely support of our global customer base
- Occasional travel to scientific conferences and customer field sites
More information on the position here.
Please send your resume and cover letter to firstname.lastname@example.org.