Job Opportunity: Customer Support Specialist with VEMCO

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Job Overview

Do you have a scientific and tech-savvy mind? Do you enjoy working with people and helping them to solve problems? Do you thrive in a fast-paced team environment?

Reporting to the Director of Customer Success, the Customer Support Specialist’s responsibilities will include:

  • Achieving and maintaining a high level of technical expertise in VEMCO products
  • Delivering exceptional technical product support via phone, email, and social media to ensure that customers are successful with our products
  • Assisting customers with telemetry study design questions and telemetry system performance questions through analysis of acoustic detection data
  • Building strong trust-based customer relationships through personalized delivery of high-quality solutions
  • Tracking customer issues and solutions and channeling this information to inform customer education and product development efforts
  • Working collaboratively with various departments at Vemco as necessary to solve short-term customer issues and inform long-term solutions to common customer pain points
  • Assisting with development and delivery of in-person customer training programs
  • Evening/weekend/holiday hours may be required on occasion for timely support of our global customer base
  • Occasional travel to scientific conferences and customer field sites

More information on the position here.

Please send your resume and cover letter to jobs@vemco.com.

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